A little over three weeks ago, I submitted a credit approval app for Wetzel under the Fresh Start Credit Recovery Program. I received an email letting me know I was approved and then was contacted by a very nice, helpful salesman. We drove to Richmond on a Saturday to look at the vehicles, and then was taken over to Holly, who handles the special financing circumstances. Because it was on a Saturday, she said that she would work on contacting the banks they use on Monday so that we could begin finding a vehicle that we qualify for. It has been an absolute nightmare since then. If you are looking for the run around, they get 5 stars in that department. We were constantly having to contact her for follow ups. She didn't return phone calls, rarely replied to emails, and we could tell she had absolutely NO interest in helping us. This went on for 3 weeks. At one point, we called in and spoke to another finance officer while she was gone, and he said we were approved for $21,000 and he'd have Holly contact us the following day so we could narrow down the vehicles that fell within that range. However, when Holly finally did pick up when we called, she said she was having a hard time getting us approved. THEN, after 3 weeks, she sends an email and says that my income is too low. I do not have low income. If this was truly the situation, then why was I not just told that upfront instead of wasting my time for the past three weeks. This was horrible customer service.
Appreciate the professionalism and great staff at Wetzel Ford. The lounge and free Wi-Fi are great.
The service department at Wetzel Ford was a lifesaver! On new years weekend, we were on our way from Indy to Columbus to visit family. On the interstate, the handling became very erratic and the car was shuttering side to side. We had just had service done on the car including an alignment. We luckily got off the interstate just as it was getting really bad and scarry to drive. We got to Wetzel 3 hours before closing and they were able to squeeze us in. They got the car on the alignment rack within 15 min of getting the keys. It turns out the alignment was completely out and the car was getting pushed by the rear wheels being out of alignment. The other service center obviously did not tighten a bolt or messed something up completely. We were in and out in an hour and a half on a holiday weekend! Matt and the rest of the service team were excellent. We highly recommend Wetzel for anyone interested in quality service and willing to help make something right. Before we left, both the technician and I test drove to car to make sure everything was 100% ok before getting back on the interstate with our new born child. THANK YOU!
The employees are very friendly. The parts department is very knowledgeable and helpful. The locations are great and easily accessible.
They went above and beyond to put me into my new truck! Including promising to provide the factory floor mats BUT 2 payments into the deal no floor mats!! short of one return call a week ago that I never heard from again?? Long story short make sure you get every thing your promised before you sign the paper work! P.s. things are literally falling off my truck..30.000.00 down the drain!
Wetzel Ford is a US Car Dealer based in Richmond, Indiana. Wetzel Ford is located at 4500 National Rd E, Richmond, IN 47374, USA.
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