Went here on black Friday to get 4 new tires and an alignment done on my car. The staff were nice. However after I left I noticed a rubbing noise and a lot of vibration while driving. Took it back that day. They said my fender had came loose from the slot it slid into. So they put two screws in to hold it in place. They also told me that they torqued the lug nuts 3 times. Well when the guy brought my car to me he proceeded to tell me that I had 2 lug nuts that had been loose on my front driver side that caused the vibration. Well here it is a week later and my car started making noise again, this time in the back on the driver side. Well I had another mechanic look at it this time and come to find out there were 2 lug nuts loose on my back driver side tire. These people at Firestone need to learn how to torque the lug nuts properly. I have never had a problem with my lug nuts not being torqued right anywhere else I have gone. Make sure you check your lug nuts if you get work done here!
Had the worst experience here. My vehicle was in the shop for 2.5 hours with an appointment. When I asked how much longer it would be, two employees got defensive and went out of their way to make my experience bad. I would highly discourage spending your hard earned money here. Corporate was kind enough to refund my lifetime alignment that I purchased since I don't plan on going back for service in the future.
In and out service even during a busy period of time. Friendly and helpful staff.
Had to wait 2 hours even having an appointment just to find out that I needed one new tire.
Great service kind curtiouse great mechanics
Firestone Complete Auto Care is a US Car Repair based in Richmond, Indiana. Firestone Complete Auto Care is located at 4100 E Main St, Richmond, IN 47374, USA.
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